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FAQs

Frequently Asked Questions

While we treat all people regardless of their ability to pay, and services are provided on a sliding fee scale to those who qualify, we also welcome those on Medicaid, Medicare or private insurance. Patients are expected to pay their portion of the bill at the time of service. However, Community Health Alliance offers the most flexible payment plans available anywhere, and will work with any patient in need of a friendly repayment schedule. We also accept medical care credit cards.

Learn more about Payment Options here.

If you are a new patient, you can pre-register online and one of our Care Team members will contact you, or you can call to make an appointment from 7 a.m. – 6 p.m. Monday-Friday at (775) 329-6300. We will work to get you the required documentation to register at one of our seven health centers or you can download and print the required new patient forms.

If you are an existing patient, please use our new Patient Portal to request an appointment with your Care Team, or you can call to make an appointment from 7 a.m. – 6 p.m. Monday-Friday at (775) 329-6300.

Yes, all of Community Health Alliance's providers are credentialed by the appropriate licensing body in the State of Nevada.

Learn more about our team here:

Community Health Alliance charges for services on a sliding fee scale, which is based on income and family size. In order to qualify for the sliding fee discount, you must bring the following items to your eligibility appointment.

  1. Proof of income and household size - The following may be used to prove gross income:
    • Income paystubs for a total of one (1) month within the last three (3) months
    • 1099 form
    • Letter of verification by employer
    • Social security determination letter
    • Pension or retirement income
    • Most current tax return

If you do not have any of the above items, you may self declare your income by using this form.

Income does not include tax refunds, gifts, one-time payments from other sources and food stamps. Patient may self-declare income in the event that proof of income is not available.

Download the sliding fee scale application in English and Spanish here.

Learn more about Payment Options here.

The charge for a medical visit includes the professional fee for our providers, and most of the supplies for that visit. Community Health Alliance has many programs to provide vital health care services, visit the What to Expect page for more information.

Not included in the charge are additional prescription medications, injections, immunizations along with the administration costs, and the charges others bill for laboratory tests, radiological tests, and fees from other specialists and dentists.

Please note that Community Health Alliance participates in the Vaccines for Children (VFC) program. If a patient under 18 is eligible for this program, we will provide vaccines at no cost.

Community Health Alliance could not keep our doors open without patient revenue. As a non-profit we do receive donations from generous individuals, organizations and foundations as well as some federal funding. But the largest source of revenue for Community Health Alliance (70%) is fees paid by patients and their insurance companies for services received.

We ask that you pay for all medical and dental services at the time you receive them. We accept cash, credit cards, debit cards and checks. We also have a payment plan available for those who need to pay for services over a period of time.

Learn more about Payment Options here.

  • For our Medicaid and Medicare patients, we are happy to bill the appropriate agency. If you are deemed ineligible, we will be happy to switch you to a sliding fee scale for future services.
  • If a sliding fee scale patient expresses they are unable to pay, we offer a payment plan option.
  • For our insured patients, we offer the sliding fee scale based on the requirements of the insurance company. We will bill the insurance carrier, and the patient is responsible for any co-payments and deductibles. If for any reason your insurance carrier denies us payment, you remain responsible for charges. Payment plans are available.

Learn more about Payment Options here.

Yes! Community Health Alliance now provides walk-in care at our Wells Ave. Health Center. Come to Community Health Alliance anytime between 7 a.m. - 4 p.m. Monday-Friday and we will get you seen by a medical provider.

A few things you should know…

  • If you feel you are experiencing an emergency: Please inform the front desk and ask for immediate attention. We will have a qualified provider look at you to determine if it is an emergency.
  • If your child has a rash please bring this to the immediate attention of the clinic staff. We will have a qualified provider look at the rash to determine if it is contagious. If it is contagious, we will immediately place you in a separate waiting area.
  • Physicals for school, work and sports are not available on a walk-in basis: We have far too many sick patients to be offering physicals on a walk-in basis. Please schedule your children’s athletic and preschool physicals well in advance of the first week of school or the first day of team practice. If you are here because of an illness and then once in the room ask for a physical, we will treat the illness and ask you to reschedule the physical.
  • Sometimes we must triage: or priority rank our patients by the severity of their illness. From time to time because of the number of patients waiting, the hour of the day, or the severity of an illness we may see a patient with a serious problem first.

You will need to sign a release form before records can be released. Please call (775) 329-6300, ext. 387 for medical records and (775) 329-6300, ext. 167 for dental records.

You can download a copy of the Records Release form in English or Spanish. You may return the completed form, along with a copy of your ID by mail, fax or in person:

  • Mail: Community Health Alliance, ATTN: Medical Records, 680 South Rock Blvd, Reno, NV 89502
  • Fax: (775) 336-0652
  • In Person: Health center where you receive care

Become a Patient

Request an appointment online or call us to schedule an appointment at a location near you.

Thank you for being my doctor!

Your clinic helps so many people and moves them through very efficiently.  I never mind waiting because I know you are helping someone.  And, when you come in to see me you always give me your full attention, as if I am your only patient.  Your good will and positive intent always shine through. Thank you for being my doctor.

Steven H.

I feel like I just walked in and won the lottery.

I feel like I just walked in and won the lottery…I lost one tooth 2 years ago and I was heartbroken and said I never wanna lose a tooth again. I have been so scared that I would not be able to afford my teeth and now I know I can! I am so so so happy! Thank you thank you thank you from the bottom of my heart!

Michelle
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