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FAQs

Frequently Asked Questions

While we treat all people regardless of their ability to pay, and services are provided on a sliding fee scale to the uninsured, we also welcome those on Medicaid, Medicare or private insurance. Patients without insurance are offered a sliding fee scale and are expected to pay their portion of the bill. C.H.A. offers the most flexible payment plans available anywhere, and will work with any patient in need of a friendly repayment schedule. We also accept the medical care credit cards.

Learn more about Payment Options here.

You can call one of the C.H.A. Health Centers listed below to make an appointment.

Wells Avenue Medical/Dental Center
(775) 329-6300

Record Street Health Center
(775) 324-2599

Nell J. Redfield Health Center, Neil Road
(775) 870-4333

Nell J. Redfield Health Center, Sun Valley
(775) 870-4334

Sparks Health Center
(775) 997-7300

See details on Becoming a Patient here.

Yes, all of C.H.A.’s providers are credentialed by the appropriate licensing body in the State of Nevada.

Community Health Alliance charges for services on a sliding fee scale, which is based on income and family size. In order to qualify for the sliding fee discount, you must bring a number of items in, as described below.

Please bring the following to your eligibility appointment.

  • Government issued identification card of the head of household. (All non-U.S. ID's are accepted.)
  • Proof of address: A current utility bill, rent agreement or lease (see Proof of Address documents) with the name and address of the head of household.
  • Proof of income: The following may be used to prove gross annual income (calculated from the past two months):
    • Paycheck Stubs (two months)
    • Social Security Determination Letter
    • Unemployment Determination Letter
    • Sliding Fee Application. Download your application here.

Learn more about Payment Options here.

The charge for a medical visit includes the professional fee for our providers, and most of the supplies for that visit. Community Health Alliance has many programs to provide vital health care services, visit the What to Expect page for more information.

Not included in the charge are additional prescription medications, and the charges others will bill for laboratory tests, radiological tests, and fees from other specialists and dentists.

C.H.A. could not keep our doors open without patient revenue. As a non-profit we do receive donations from generous individuals, organizations and foundations as well as some federal funding. But the largest source of revenue for C.H.A. (55%) is fees paid by patients and their insurance companies for services received.

We ask that you pay for all medical and dental services at the time you receive them. We accept cash, credit cards, debit cards and checks. We also have a payment plan available for those who need to pay for services over a period of time.

Learn more about Payment Options here.

  • For our Medicaid and Medicare patients, we are happy to bill the appropriate agency. We are sorry but you will be responsible for any charges not allowed due to ineligibility. If you are deemed ineligible, we will be happy to switch you to a sliding fee scale.
  • For our Sliding Fee Patients, unless you specifically request a customized repayment plan, you remain responsible for your portion of the bill.
  • For our insured patients, we are happy to bill your insurance carrier and you are responsible for any co-payments and deductibles. If for any reason your insurance carrier denies us payment, you remain responsible for charges.

Learn more about Payment Options here.

Yes! C.H.A. now provides walk-in care at our Wells Avenue Health Center. Come to C.H.A. anytime between 7am-4pm Monday-Friday and we will get you seen by a medical provider.

A few things you should know…

  • If you feel you are experiencing an emergency: Please inform the front desk and ask for immediate attention. We will have a qualified provider look at you to determine if it is an emergency.
  • If your child has a rash please bring this to the immediate attention of the clinic staff. We will have a qualified provider look at the rash to determine if it is contagious. If it is contagious, we will immediately place you in a separate waiting area.
  • Physicals for school, work and sports are not available on a walk-in basis: We have far too many sick patients to be offering physicals on a walk-in basis. Please schedule your children’s athletic and preschool physicals well in advance of the first week of school or the first day of team practice. If you are here because of an illness and then once in the room ask for a physical, we will treat the illness and ask you to reschedule the physical.
  • Sometimes we must triage: or priority rank our patients by the severity of their illness. From time to time because of the number of patients waiting, the hour of the day, or the severity of an illness we may see a patient with a serious problem first.

You will need to sign a release form before records can be released. Please call (775) 329-6300, ext. 152 for medical records and (775) 329-6300, ext. 167 for dental records.

You may also download a copy of the Records Release form here. You may return the completed form, along with a copy of your ID by mail, email, fax or in person.

Become a Patient

Call us now to schedule an appointment
at a location near you.

Thank you for being my doctor!

Your clinic helps so many people and moves them through very efficiently.  I never mind waiting because I know you are helping someone.  And, when you come in to see me you always give me your full attention, as if I am your only patient.  Your good will and positive intent always shine through. Thank you for being my doctor.

Steven H.

I feel like I just walked in and won the lottery

I feel like I just walked in and won the lottery…I lost one tooth 2 years ago and I was heartbroken and said I never wanna lose a tooth again. I have been so scared that I would not be able to afford my teeth and now I know I can! I am so so so happy! Thank you thank you thank you from the bottom of my heart!

Michelle
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