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COVID-19 Resources & Updates

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A number of public health organizations, hospitals, and non-profits, including ours, are working collaboratively in this community to respond to COVID-19 (coronavirus). We are stronger through these partnerships, and are deeply committed to keeping our patients, as well as our team members, safe through this pandemic.

Due to the rapidly evolving nature of events surrounding Covid-19, the Regional Information Center will update their website based on the most recently available data Regional Information Center is closely monitoring. Learn more here. 

The Washoe County Health District is closely monitoring COVID-19 (coronavirus). For the latest updates for our community, please visit their page.  If you traveled outside of Washoe County and are concerned that you might have COVID-19, you can fill out a survey instead of calling 775-328-2427.

The Nevada Department of Health and Human Services and the Nevada Governor’s Office have created a website to better share information and resources concerning the current status of COVID-19 throughout the state. Learn more here.

For the latest from the Centers for Disease Control and Prevention, click here.


-Pharmacy: Our pharmacy has chosen to make some changes to our process in order to comply with social distancing. We are limiting the amount of people allowed into the Wells Ave. health center pharmacy to five (5) people at one time, standing 6 ft. apart. We have made internal numbered tickets to hand to patients so we can keep track of who is next to enter. We will continue to deliver prescriptions outside to patients who have temperatures to limit exposure to both our staff and other patients within the pharmacy.

-Sun Valley and Record St.: Please note we have suspended operations at our Sun Valley and Record St. health centers to concentrate on screening resources. If you are a patient in those locations, please call us at (775) 329-6300.

-Dental: Due to recommendations from the American Dental Association and the Nevada State Board of Dental Examiners related to COVID-19, Community Health Alliance will be temporarily reducing the dental services we offer. During this time, we will be postponing all elective dental procedures. These elective dental procedures include regular exams, cleanings, fillings, crowns, and fabrication of dentures. We will continue to offer emergency dental services, which may include limited evaluations, some extractions, and some temporary fillings.

If you have an appointment with us during this time, we will be contacting you to reschedule when the current recommendations have been lifted. If you have a dental emergency and would like to be seen, please call us to schedule an appointment at (775) 329-6300. We appreciate your support during this time as we do our best to protect our patients, staff, and the public at large.

-WIC services: Community Health Alliance WIC will continue to enroll families in need of WIC services. We have temporarily suspended physical services at the following locations: Sutro Head Start, Wooster Family Resource Center, Sun Valley, and Ronald McDonald Care Mobile, Sparks Health Center, Wells Medical Center, and Nell J Redfield Health Center on Neil Road. . If you receive WIC services at these locations we encourage you to call 775- 870-4343 so our staff can best assist you the WIC services you may need. We are conducting any scheduled WIC appointments over the phone so our clients can continue to practice social distancing. If you would like to enroll in our WIC program please call 775-870-4343 and we can schedule an enrollment appointment over the phone. Eligibility information can be faxed to 775-870-4643.


At Community Health Alliance, while we are unable to test for COVID-19, we have implemented protocols in an effort to protect the health of our patients and staff.
Providing quality health care is always a top priority for us, and our staff is working hard to ensure everyone’s safety during this time. We remain committed to upholding the highest standards, and want you to feel welcome and at ease when you visit us.

Screenings Over the Phone
If you have had close contact with a person known to have COVID-19, or have a fever and cough, runny nose, muscle aches, or shortness of breath, please call the Washoe County Health District directly at (775) 328-2427.

Screenings Prior to Entering Our Health Centers
Out of an abundance of precaution, you will see tents set up outside four of our health centers – North Valleys, Sparks, Wells Ave. and Neil Rd.
These are meant as a precautionary measure to screen all patients and visitors for COVID-19 (coronavirus) prior to entering our health centers.
Staff will ask you and those in your group a few screening questions and take your temperature. If you are clear to enter, you will receive a ticket allowing entry to the health center.
Your well-being is our topmost priority, and we will continue to adapt our protocol and procedures as the situation evolves.

Volunteers and Visitors
In an effort to abide by CDC guidelines and practice social distancing, we are unable to accept volunteers at this time.
If you have a companion for your appointment, they will also be screened prior to being allowed to enter the facility.