COVID-19 Resources and Updates
Updated: November 5, 2020
Changes to Services Community Health Alliance Offers
Our pharmacy has chosen to make some changes to our process in order to comply with social distancing. We are limiting the amount of people allowed into the Wells Ave. Health Center pharmacy to four (4) people at one time, standing six feet apart. In an effort to minimize traffic and support social distancing guidelines, we have introduced free mobile delivery service within a 20-mile radius from our Wells Ave. Health Center and Sparks Health Center. Please contact our Wells pharmacy team at (775) 336-3035 or our Sparks pharmacy team at (775) 997-7303 to schedule your free pharmaceutical deliveries.
Record Street Health Center for the Homeless
Please note we have suspended operations at our Record Street Health Center for the Homeless to concentrate on screening resources and limit physical contact. We are offering telehealth visits for both primary and behavioral health appointments. If you haven’t heard from our scheduling team, please call us at (775) 329-6300.
Pediatric Dental Services
Community Health Alliance only offers pediatric dental services. We are performing regular exams, cleanings, fillings and crowns for children. Please call us to make an appointment at (775) 329-6300. We accept walk-ins until 4 p.m. Monday – Thursday, and until 3 p.m. on Fridays.
Women, Infants, and Children (WIC) Services
Community Health Alliance WIC will continue to enroll families in need of WIC services.
We have temporarily suspended physical services at the following locations due to COVID-19:
– Sutro Head Start
– Wooster Family Resource Center
– Ronald McDonald Care Mobile
– Wells Ave. Health Center
If you receive WIC services at these locations or wish to enroll in the program, we encourage you to call (775) 870-4343. We are conducting any scheduled WIC appointments over the phone so our clients can continue to practice social distancing. Eligibility information can be faxed to (775) 870-4643.
We are offering physical and telephonic appointments at the following locations:
– Sun Valley
– Sparks Health Center
– Nell J. Redfield Health Center, Neil Road
Screening Protocols for COVID-19
At Community Health Alliance, while we are unable to test for COVID-19, we have implemented protocols in an effort to protect the health of our patients and staff. We can write a lab order to get COVID tested if necessary. If you think you need COVID-testing, please call (775) 329-6300 to make an appointment with your provider for a referral, or call Washoe County Health District at (775) 328-2427, or visit their COVID-19 testing website to complete their risk assessment.
Providing quality health care is always a top priority for us, and our staff is working hard to ensure everyone’s safety during this time. We remain committed to upholding the highest standards, and want you to feel welcome and at ease when you visit us.
Screenings Over the Phone
If you have had close contact with a person known to have COVID-19, or have a fever and cough, runny nose, muscle aches, or shortness of breath, please call the Washoe County Health District directly at (775) 328-2427 or visit their COVID-19 testing website to complete their risk assessment.
Screenings Prior to Entering Our Health Centers
We will screen all patients and visitors for COVID-19 (coronavirus) prior to entering our health centers. Staff will ask you and those in your group a few screening questions and take your temperature. Your well-being is our topmost priority, and we will continue to adapt our protocol and procedures as the situation evolves.
If you have a companion for your appointment, they will also be screened prior to being allowed to enter the building. Minors and adults with special needs may have one parent/guardian accompany them. The person accompanying the patient may not be allowed in the treatment area.
How to Stay Informed on COVID-19 in Washoe County
A number of public health organizations, hospitals, and non-profits, including ours, are working collaboratively in this community to respond to COVID-19 (coronavirus). We are stronger through these partnerships and are deeply committed to keeping our patients, as well as our team members, safe through this pandemic.
Due to the rapidly evolving nature of events surrounding COVID-19, the Regional Information Center will update its website based on the most recently available data. Learn more here.
The Washoe County Health District is closely monitoring COVID-19 (coronavirus). For the latest updates for our community, please visit their website. If you traveled outside of Washoe County and are concerned that you might have COVID-19, call (775) 328-2427.
The Nevada Department of Health and Human Services and the Nevada Governor’s Office have created a website to better share information and resources concerning the current status of COVID-19 throughout the state. Learn more here.
For the latest from the Centers for Disease Control and Prevention, click here.